Refund policy

At Nizami Enterprises, customer satisfaction and product quality are our top priorities. We aim to ensure a smooth and transparent return and refund process for our customers and business partners.

Returns

We accept returns only under the following conditions:
• The product is defective or damaged upon delivery
• The wrong product has been delivered
• The issue is reported within a specified time after receiving the product

All return requests must be made within 7 days of delivery. Products must be unused, in original packaging, and in the same condition as received. Any product showing signs of use, damage caused after delivery, or missing original packaging may not be eligible for return.

Inspection & Approval

Once a return request is received, our team will review the issue and may request images or additional details for verification. After inspection and approval, further instructions will be shared regarding the return process.

Refunds

Refunds are applicable only after the returned product has been received and inspected.
• Approved refunds will be processed through the original payment method
• Refund processing time may vary depending on the payment method used
• Shipping or handling charges, if any, are non-refundable unless the return is due to our error

 Replacement Policy

In cases of manufacturing defects or incorrect delivery, we may offer a replacement instead of a refund, subject to product availability.

 Non-Returnable Items

The following items are not eligible for return or refund:
• Products damaged due to misuse or improper handling
• Items returned without prior approval
• Clearance or discounted items unless defective

📞 Contact Us

For return or refund requests, please contact us with your order details:

Phone: 0313 7343212
Email: xhhamza2633@gmail.com

Our team will assist you as quickly as possible.